Refund Policy

At Almesaly, we take great care to ensure that our products meet the highest quality standards. However, if you are not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

Refunds are applicable only under the following conditions:

1. You received a damaged, defective, or expired product.
2. You received the wrong product.
3. The item is missing from your order.

Refunds will not be provided for:

1. Change of mind after purchase.
2. Opened or partially used products.
3. Products damaged due to improper handling or storage after delivery.

2. Refund Request Process

To request a refund, please:

1. Contact our support team within 48 hours of receiving your order.
2. Provide your order number, proof of purchase, and photo/video evidence of the issue.
3. Our team will review your request and verify the claim.

If approved, the refund will be processed within 7–10 working days to your original payment method.

3. Mode of Refund

Refunds are processed through the same payment method used at checkout (e.g., credit/debit card, UPI, wallet, or bank transfer).

Processing times may vary depending on your payment provider.

4. Non-Refundable Situations

1. Sale or discounted items cannot be refunded.
2. Digital or downloadable products are non-refundable once accessed or downloaded.
3. Orders cancelled after shipment are not eligible for refund.